RetainerTSP-RET-03

A software team inside your company,without nine months of hiring.

A dedicated team that joins your standups, works to your calendar, and treats your systems as its only job. No hour counting, no per-request quotes.

₹1,50,000per month

All prices exclusive of 18% GST. GST invoice issued against every payment.

  • Minimum term 6 months, then month to month.
The ceiling

You need a department, not a vendor.

Software stopped being a project years ago. It is how dispatch happens, how the plant reports, how the government sees your numbers. You would hire a team for this. You have tried. Senior engineers do not move to Bhiwandi, and the ones you train leave in eighteen months.

  • Your ops team waits for a release date instead of asking on Tuesday and seeing it Thursday.
  • A compliance deadline moves and the whole software plan has to be rebuilt around it, inside a week.
  • You already hired two developers. One left, and the other is the only person who understands the payroll integration.
  • The systems now touch money, statutory filings and a government portal, and one bad Friday costs more than the software did.
  • Every vendor conversation starts with explaining your business again from the beginning.
What you get

A team that shows up like staff.

Named people, on your calendar, in your standups, who stop asking what a lot number is by the second week.

  • A dedicated team with a named lead, engineers, design and QA, allocated to you for the full month
  • Your working calendar, your standup, your sprint dates and your escalation ladder
  • A critical response line for the failures that stop the floor
  • Continuous releases rather than a monthly release train, because your team sets the dates
  • Every internal system you run inside one scope, including the ones bought from somebody else
  • A written technical roadmap held quarterly and revised monthly with your leadership
  • Infrastructure ownership: servers, backups, monitoring and a disaster recovery drill that is actually run
  • Direct work with your auditors, government portals and third-party vendors, without you relaying messages
  • A monthly report your board can read: uptime, incidents, what shipped, what is next
  • Hiring support when you do build an internal team, including interviews and the first six weeks of onboarding
Engineering hours
Dedicated team, not hour-capped
Modules covered
Unlimited
Support response
4-hour critical response
Bug fix turnaround
24 hours
Minimum term
6 months
How it runs

A month to embed, then it stops feeling like a vendor.

The first month is deliberately slow. We learn the operation before we touch it, because at this tier a wrong assumption reaches the floor the same week.

  1. Weeks 1–2 — On the floor

    The lead spends time at your site. Weighbridge, dispatch gate, accounts, the portal your compliance person fights with. We map how work actually happens before touching a line of code.

  2. Weeks 3–4 — Take ownership

    Every system, server and backup moves under our monitoring. We fix what the floor visit found and publish the first uptime and incident baseline.

  3. Every month — Working as staff

    Your standups, your priorities, releases whenever they are ready. The lead sits in your ops review and argues for the roadmap the way a head of engineering would.

  4. Every quarter — Leadership review

    Uptime, incidents, what shipped, and what it cost against what it saved. Then the next quarter agreed in writing with your leadership.

Fit

Who should take this.

Take this if

  • Software is now how the operation runs, and one bad day costs lakhs
  • You have tried to hire engineers locally and the offers keep getting declined
  • Multiple plants, portals or statutory systems all need to move at once
  • You want somebody accountable sitting in your weekly ops review
  • Your compliance and government deadlines move faster than any quarterly plan absorbs

Skip this if

  • Your change list fits inside a fixed block of hours each month. The Partner retainer costs far less and does the same work.
  • You want the cheapest hourly rate. Body-shop rates are lower and always will be. You need a staffing agency, not us.
  • You are already hiring an in-house team this quarter. Take the Partner retainer to bridge, and use the hiring support that comes with it.
  • One large system needs building and nothing needs running yet. Buy that as a build instead.
  • You cannot commit past a quarter. This tier only pays back once the team knows your operation, and that takes the first month.
Pricing

What it costs, and what moves it.

One monthly fee for the whole team. No timesheet to argue over, no purchase order for every change, and a longer minimum term because embedding takes a month before it earns anything.

₹1,50,000per month

All prices exclusive of 18% GST. GST invoice issued against every payment.

  • Minimum term 6 months, then month to month.

What moves the price

  • Team size: more engineers, a second designer, a dedicated QA seat
  • A full-time lead physically stationed at your site
  • Cover across three shifts, including nights and Sundays
  • Regulated work needing audit trails, formal sign-off or security certification
  • Several locations that each need their own on-site visits

Included

  • The dedicated team, the named lead and the critical escalation line
  • Every internal system in scope: fixes, changes, integrations, releases
  • Infrastructure ownership, monitoring, backups and restore drills
  • The quarterly roadmap, the monthly leadership report and the review calls
  • Regular on-site days within Gujarat and the Mumbai region, at the cadence set in your agreement
  • A GST invoice raised on the first working day of each month

Quoted separately

  • Cloud hosting, SMS, WhatsApp and payment gateway charges, billed at cost
  • Third-party licences and government portal fees bought in your name
  • Travel and stay for on-site work outside Gujarat and the Mumbai region
  • Hardware: weighbridge controllers, tablets, scanners, on-premise servers
  • Security audit or certification work carried out by an external assessor
Questions

Before you ask.

What changes the price?

The shape of the team, and almost nothing else. Adding engineers, a second designer or a dedicated QA seat moves the fee. So does a lead stationed full time at your site, cover across three shifts instead of working hours, and regulated work that needs formal audit trails. We agree the team on paper before the first month starts.

How does a month run?

Like an internal team. Your standups, your priorities, your sprint dates. Work ships when it is ready instead of waiting for a monthly release. Critical failures go to the escalation line and get a response inside the window on this tier. At quarter end your leadership gets uptime, incidents, shipped work and cost against saving.

There is no hour cap, so what stops scope running away?

The team is fixed, so capacity is fixed. What changes is what the team works on, and that gets decided in your ops review, on your side of the table. If your list outgrows the team for two months running, we tell you to add a seat instead of quietly slipping every deadline. Nothing gets billed as extra hours.

What do you need from us?

A seat in your ops review and access to the people who run the floor. Source, servers and portal credentials for every system in scope. Site access for the first month, including the weighbridge and the dispatch gate. And one leader who owns the roadmap on your side, so priorities are decided once instead of argued weekly.

Who owns the code, and what happens if we want to stop?

You own every repository, database, server and document from day one, including anything written for systems we did not build. The minimum term is six months, and the notice period after that is set in your agreement. On exit we run a full handover: credentials, documentation, and calls with whoever takes over, internal or otherwise.

Do you invoice with GST?

Yes. We are GST registered and every month gets a proper tax invoice against our GSTIN, raised on the first working day. Every price on this page is exclusive of 18% GST. Billing is monthly in advance by bank transfer or UPI. Hosting, licences, portal fees and travel are billed separately at cost, with receipts attached.

Ready when you are

Hire the team without running the hiring.

Send a message with what your operation does and how many systems it runs on. We will tell you within a day whether an embedded team is honestly the right size.